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Can I place an order now and have it held to be shipped at a later date? |
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Sorry, we are unable to hold orders. Once you place the order and our accounting
department approves it, we will send your order to the warehouse for processing. |
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Do you offer C.O.D.? |
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Sorry, we do not offer C.O.D. You can send a check or money order with your order,
if you do not want to use or do not have a credit card |
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Do you sell parts for your items? How do I order them? |
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Yes, we do sell parts for most of our items, however they are not typically listed
in our online store. If you have a requirement for a special part, please email
your requirements to spareparts@fluiddefense.com. |
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How do I change an order? |
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Please contact Customer Service via our Contact Us form or call 1-888-429-3135. |
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How do I cancel my order? |
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Please contact Customer Service via our Contact Us form or call 1-888-429-3135. |
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How do you calculate the total cost of my order? |
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The total cost of your order is equal to the price of your items, plus shipping
and handling costs, plus sales tax where applicable. Duties and taxes for
international orders are the responsibility of the purchaser. lf you are a tax-exempt customer please contact
our Customer Service deparment 1-888-429-3135. |
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What are the steps to place an order? |
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Ordering at FluidDefenseSystems.com is quick, easy and secure. Use our Quick
Form or simply follow these steps to place your order.
- To add an item to your shopping cart, click the “Add to Cart” button on any product
page.
- When you are finished shopping, click the “Checkout” button in your shopping cart.
- Sign in to your online account, create a new online account, or continue checking
out without creating a password- protected online account.
- Verify your ordered items and quantities
- Enter or verify your billing and shipping address. Change these addresses when necessary.
- Select a shipping option. Then, click the “Continue Shopping” button.
- Enter your payment information. Then, click the “Submit Order” button.
- Print your order confirmation* receipt for your records.
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What payment methods do you accept? |
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We accept the following credit cards: Visa, MasterCard, Discover, and American Express.
Purchase orders are accepted via our 24-hour, toll-free sales line at 1-888-429-3135.
C.O.D. orders are not offered.
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When I enter my personal information and credit card number over the Internet,
is your site secure? |
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We care about online order security. Shopping at FluidDefenseSystems.com is quick,
easy and secure. If at any time you feel uncomfortable providing personal information
online, please feel free to call one of our sales representatives at 1-888-429-3135.
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When will my credit card be charged? |
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Your credit card is charged at the time the item(s) are shipped. |
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Where can I receive answers to questions that I have about a particular product? |
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Product information is available on our product and category pages. You may also
contact our customer service center toll-free at 1-888-429-3135. |
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Order Tracking |
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Registered users can track their order through the Account tab. Depending
on the status of your order, it will appear on either the Open Orders page, or Account
Info - Open Invoices.
If you are not a registered user and would like to know the status
of your shipment, please call our Customer Service Center 1-888-429-3135. |
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Back to HELP |
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